There are new rabble emails for Catchfire and myself.
To avoid the bots I will type them out in full.
Please note this is not an invitation to flood our emails with complaints.
I don't think there's ever been an official statement about what happens when you click a post as offensive. So here it is.
When you click "flag as offensive", Catchfire and I get the notice in the Abuse Moderation Queue. Michelle and oldgoat still have access to read this, but generally will not respond. Michelle for the record, is no longer a moderator of babble. FYI, we also get any comments from other parts of rabble.ca which have been flagged as offensive.
Leaving aside when babblers flag a post because of right-wing trolls and commercial spammers, this is the process:
Whoever sees it first (and we actually have no way of telling who sees it first) reads the thread and deals with it. Then, whoever sees it second (who may have no idea it's been dealt with if they haven't read the thread already) goes and sees it's been dealt with, and removes the flagged notice from the abuse moderation queue.
Whoever first sees the complaint, reads the post/thread and decides that the complaint doesn't require a moderator's intervention, but leaves the flagged notice in the queue. Then the second one to see it, reads the thread, sees no intervention, and either intervenes (given that Catchfire and I don't share a brain), or decides not to. At some point the flagged notices that are not responded to are removed from the queue.
The issue is huge and complicated and Catchfire and I need to have a few emails back and forth to sort out how to respond.
The times when we read the flagged post and decide no moderator action is necessary (for a whole host of reasons), we do not contact the complainer(s) to let them know. This is partly due to our limited hours, but even if we had more hours, we feel there would be little point to enter into a pm back-and-forth about why the flagger thinks the post was offensive and why the mod thinks it wasn't.
The most important thing to remember is that Catchfire and I aren't on babble all the time, and even if you see us posting and you wonder why we haven't responded, the above are some of the reasons why.
And sometimes we use the same screening process for when we get private messages on the site, or emails of complaint about either a specific thread or post, or about a specific babbler.
This process isn't open for debate, but Catchfire and I wanted to let everyone know our process. If you want to contact us, you know how to.